Delivery & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We currently only ship to customers located in the United Kingdom. Shipping costs are included in the price you pay, rather than being charged as an additional fee. All goods are generally despatched within 1-3 working days of receipt of order, and sent via a next work day service, however we recomend allowing an extra day or two in case of delays in your area.

Should you have any issues or queries regarding your order, shipping or order returns, please contact us via email on of call us in the office on 020 3848 4799.